Most recently, Javelin Strategy & Research named Bank of America “Best in Class,” its highest honor, in both mobile and online banking for the fifth consecutive year. Power in customer satisfaction among national banks for both online banking and mobile banking apps. In fact, the highest month ever of CashPro® app downloads took place in June 2021, 16% higher than the 2021 monthly download average.īank of America’s digital leadership has been further solidified via various awards and recognitions throughout the first half of 2021, including No. Global Banking clients’ digital engagement is at record levels for mobile app sign-ins, payments through the mobile app, and electronic signature and document exchange. Cash Flow Monitor users increased 34% year-over-year, and 77,000 small business clients accessed their credit score digitally since the feature became available in March 2021. From small businesses to large corporations, companies also expect a compelling digital experience and are turning to these channels for more of their needs. Digital now makes up 25% of small business sales, up from 19% last year.During the quarter, a record 77% of eligible checks were deposited through automated channels by Merrill Lynch Wealth Management clients, and 73% by Bank of America Private Bank clients, up from 75% and 69% respectively. Wealth management clients have broadened the way they interact with their advisors, relying more on secure texting and virtual meetings.Transaction volume across small business clients has increased 123% year-over-year as more businesses embrace digital convenience and security. ![]()
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